Policy

Delivery & Revision Policy

Version 2026-10-29

When work starts

By law you usually have a 7-day cooling-off period after ordering online. Unless you ask us at checkout to start sooner, we begin work after that period ends.
If you ticked the optional "start now" box at checkout, we may begin as soon as payment is confirmed.
Paying for an order does not by itself mean you have asked us to start early.

All work is delivered digitally by email or download link. Nothing is shipped physically.
The delivery time listed on each package counts business days from when we confirm your brief, once work is allowed to start.
Delays in sending materials or feedback extend the timeline by the same amount.
If we do not deliver within the agreed time for reasons within our control, you may ask us to complete the work or cancel for a refund of the unfinished part, as set out in our Refund Policy.

Each package includes the number of revision rounds shown on its page.
A revision round is one consolidated list of changes to the presented design.
Changing the brief or starting a new direction counts as new work and is quoted separately.
If we don't hear from you within 14 days of a delivery, we will send a reminder; if there is still no reply after a further 7 days, the round is treated as approved. Fixing defects is never counted as a revision.

Final files are supplied in the formats listed for your package. Please keep a copy — we keep project files for about 6 months.